// 01The school
Saint Francis of Assisi Roman Catholic School is a well-established primary school in Norwich, dedicated to providing high-quality education and fostering a supportive learning environment for students and staff. Efficient communication is vital for the school to manage daily operations, coordinate staff, and engage with parents effectively.
// 02The problem
The school was running a traditional phone system on ISDN lines, which created several issues:
- Impending PSTN/ISDN switch-off. With ISDN lines being phased out nationally, the school needed a modern solution to keep communication running without interruption.
- Limited functionality. The older system lacked modern features, making internal communication inefficient and restricting staff flexibility.
- High costs. The legacy system carried high maintenance and operational costs.
- Manual processes. Absence reporting was handled by hand, consuming valuable administrative time.
// 03The solution
To address these challenges, we moved the school to a fully cloud-hosted, VoIP-based phone system. Our approach provided:
- Seamless migration to VoIP. Removing the reliance on ISDN lines and getting the school ready for the upcoming PSTN switch-off.
- Enhanced internal communication. A fully integrated phone system that improved coordination between staff across different departments.
- A cost-effective solution. Reduced ongoing telecom expenses, freeing up budget for other educational investments.
- Automated absence reporting. Parents can now report student absences via voicemail, streamlining the administrative process and improving efficiency.
- Ongoing support. Continuous support with rapid turnaround on any issues or requests, keeping operations running smoothly.
// 04The result
Moving to cloud VoIP had a strongly positive impact on the school's operations:
- Modern, future-proof solution. The school is now fully prepared for the PSTN switch-off with a reliable, cloud-hosted system.
- Improved operational efficiency. Staff benefit from streamlined internal communication and a reduced administrative burden.
- Cost savings. Lower monthly telecom costs allow better allocation of resources.
- Enhanced parental engagement. The voicemail absence reporting system has simplified the process for parents and staff alike, supporting accurate record-keeping and improved responsiveness.
- Reliable ongoing support. Quick response times for any service requests keep disruption to daily operations to a minimum.
By moving to a cloud VoIP phone system, Saint Francis of Assisi Roman Catholic School now has a robust, cost-effective and future-proof communication system. The transition to VoIP has improved efficiency, enhanced communication, and left the school well equipped for the future of digital telephony.