// 01The business
Wildheart Residential Management are industry leaders in residential property management and investment, offering three key services: block and estate management, retail and property management, and acquisition, sales and investment. Founded in 2008 by Simon and Tina Halls, they now manage over 3,000 residential units across four regional offices, employing 40+ staff.
// 02The problem
With multiple locations across the UK, communication with their own clients, as well as internal operations, has always been critical to delivering exceptional service. When Wildheart came to the team, their existing phone system didn't include all the features of a modern phone solution, and they recognised the need for improved communication to build further on their positive service experience.
They also wanted to review their existing broadband connectivity to make sure they were getting the best available reliability and bandwidth across all of their sites. The team were tasked with reviewing and finding effective solutions for both Wildheart's phone systems and broadband connectivity, to give them the best and most competitive telecommunications, supporting their service offering and facilitating further growth.
// 03The solution
The team proposed two bespoke solutions to modernise the business and keep Wildheart ahead of their competitors.
- We replaced their old telecoms service with a single phone system: a scalable, adaptable software-based VOIP solution that allows flexible communication across all four of Wildheart's sites, as well as to clients nationally. This was supplemented with new LCD handsets to reduce their vulnerability to hardware failures.
- We investigated new broadband connectivity for each site through trusted, reliable bearers, finding the best available bandwidth to each individual site and providing two new circuits to the main site for reliability. This included upgrading the circuit types away from an analogue line, so the customer isn't affected by the ISDN switch-off in 2025.
- Our technical experts offered key consultancy around the network hardware, complementing the new telecoms services.
- We made sure the pricing of the solutions was competitive for the marketplace and proportionate to their current monthly expenditure.
// 04The result
- One number, anywhere. With a modern VOIP solution, the team can field calls from anywhere, with one consistent company contact number, promoting continuity for their customers.
- Resilient by design. If connectivity drops at one location, customers still call the same number, which is redirected to an available site, preventing frustration and keeping service seamless.
- Built for hybrid working. The setup accommodates hybrid and remote working, so staff can receive customer calls and enquiries from any location.
- Future-proofed connectivity. Thanks to the new broadband, the client now has a fast, reliable connection across all four sites, future-proofing their connectivity as they continue to grow.