The phone system built for solicitors and busy law firms
Every call recorded, transcribed and searchable. A cloud VoIP phone system, hosted in the UK and supported by our own team.
Common problems for law firms, solved.
The issues solicitors raise with us most often, and how NMPBX deals with each one as standard.
Attendance notes eat into billable time
Writing up every call afterwards is slow, and details get missed.
Every call is transcribed automatically. Connect your case management system and the summary lands in the client record.
Disputed calls
“That’s not what we agreed.” When a call is disputed, it’s your word against theirs, with nothing to check.
Calls can be recorded, and AI search finds the right one in seconds.
Paying too much
Old contracts and per-user licences add up. One 35-user firm we spoke to recently was paying around £650 a month.
One monthly price per user covers the system, UK calls, AI features, support and training.
New enquiries go to voicemail
Someone who can’t get through rings the next firm on the list. Every missed call could be a lost instruction.
Call routing and hunt groups ring the right people, so a new enquiry always reaches someone. Every missed call is visible, so nothing slips through.
Fee earners are rarely at their desk
In court, with clients or working from home, calls bounce around reception and messages pile up.
Calls follow your team to a desk phone, laptop or the mobile app, always showing your firm’s number.
A system running out of road
Ageing handsets and the 2027 switch-off of traditional phone lines mean a change is coming anyway.
A cloud VoIP phone system running in UK data centres, ready for the 2027 switch-off.
Search your calls by meaning, not keywords.
Type something like “client asking about completion date” and NMPBX finds those calls, even when nobody used those exact words.
Voicemail sent to your inbox as text.
Read messages between hearings instead of dialling in.
Click to call from Outlook.
Ring a client straight from their email, without picking up the handset.
Call notes, written for you.
Connect NMPBX to your legal case management system and your attendance notes start writing themselves.
When a call ends, the transcript and a summary of what was discussed can go straight into the call log on the client record. Your fee earners focus on the conversation instead of typing as they talk, and nothing gets missed.
We can connect NMPBX to most case management and CRM systems that have an API. Well-known systems are quicker and cheaper to connect. For others, our in-house developers build the integration for you. Either way, we'll tell you what's involved for your system before you commit.
- 1A client callsTheir name pops up from your case management system or CRM, even if they're not saved in the phone system. There's less of a phonebook to manage, and clients are greeted by name.
- 2The call endsRecorded and transcribed automatically.
- 3A summary is writtenThe key points of the conversation, ready to read.
- 4It lands on the client recordTranscript and summary saved to the call log in your case management system.
Call recording for law firms, kept under your control.
Call recording for solicitors has to protect privileged information, so we built NMPBX to keep your calls and recordings under your control.
Hosted in the UK.
NMPBX runs in UK data centres, so your audio stays in the UK. If you use the AI features, such as transcription, they’re processed in the EU, keeping everything inside UK and EU data protection rules.
Your retention policy, not ours.
The Solicitors Regulation Authority (SRA) doesn't set a retention period for call recordings, you do. We keep recordings in line with your firm's policy.
You decide how recording works.
Let fee earners pause recording for sensitive parts of a call, or set it to always on, or always off, across the firm.
Export when you need to.
Recordings and transcripts can be exported and kept with the client file.
Supported by our own team.
No resellers and no outsourced support. You speak to the team that built the system.
Simple, all-inclusive pricing.
One monthly price per user covers the system, AI transcription and search, support, training and setup. On Unlimited, your UK calls are included too. Enter your team size to see your price.
UK landline and mobile calls included.
Desk phones add £1 per user, per month.
An estimate to give you a sense of cost. We confirm your exact price on your quote.
Get my quoteA 35-user firm with a desk phone for every user pays around £295 a month with NMPBX. Their previous system cost around £650.
Desk phones are covered through a hardware fund, so there's no large upfront cost. Pay As You Call has every feature at a lower per-user price, and you pay for the calls you make.
Send us your current bill and we'll show you the difference.
We handle the move for you.
Switching your law firm’s phone system is simple. Your current system stays live until NMPBX is ready.
- 01
Demo and price comparison.
We show you NMPBX working live and compare it with what you pay now.
- 02
We set everything up.
Users, call routing and handsets are configured around how your firm works.
- 03
We move your numbers.
Your main number and every direct dial come with you, however many you have.
- 04
Go live with training.
Your team is trained and supported from day one.
Tied into a contract? We can look at buying you out of your existing agreement.
People who know your firm.
Every time you call, you speak to people who know and understand your firm. No getting transferred around the houses.
-
Account manager
Simon Jones, Account ManagerOwns your experience with Netmatters. Simon is your main point of contact, keeps on top of how things are going for your firm and makes sure the service keeps fitting as you grow.
-
Head of service
Alex Jones, Head of TelecomsMakes sure the service your firm receives is right. Alex leads the telecoms team, sets the standard for support and is there if anything ever needs escalating.
-
Technical lead
Aaron Cook, Telecoms Technical ManagerKnows your setup inside out. Aaron looks after the technical side of your system, from call routing and handsets to the link with your case management system.
Questions from solicitors
and law firms.
If your question isn't covered here, call us on 01603 531168 and we'll answer it directly.
Book a demoCan we record every call?
How long are call recordings kept?
Where is our call data stored?
Does NMPBX integrate with our case management system?
How much does it cost?
See NMPBX working for your firm.
Book a 30-minute demo. We'll show you call search and transcription live, then compare the cost with what you pay now.
- Call search and transcription shown live
- A cost comparison with what you pay now
- Or call us on 01603 531168